Frequently Asked Questions

• Who I contact to book a conference?

• To book a conference please contact our  Events Team on 020 8614 6500

   
• Do I have to be a member to make use of Lensburys facilities?
• The answer to the question is no however you must come with a member. You can gain a guest pass from the member’s reception desk. Here are the terms:
  
  * An adult Member is entitled to bring two guests at any one time
  * A child Member aged 13-20 years is entitled to bring one guest at any one time
  * A child Member aged 1-12 years has no guest entitlement.
  
  Costs for guest passes are:
  * Social Guest (18+ years) £1 for the use of Clubhouse public areas and gardens with no access to any activity areas of facilities.
  * Activity Guest (18+ years) £12 for use of all facilities
  * Junior Guest (1-17 years) £6 for use of all facilities, subject to rules and byelaws.
  
  Guest conditions:
  1) No Social Guests are permitted on Saturdays, Sundays and Bank Holidays
  before 5.30pm unless they are:
  (a) covered by a valid Social Guest voucher issued by Lensbury, or
  (b) adults taking Sunday lunch in the Thames View Restaurant and not using any Sports/Leisure facilities.
  2 An Off-peak Member is not entitled to enter the Club as a Social Guest
  in peak hours.
  3 No Guest is permitted more than 12 visits to the Club per calendar year
  4 All Guest charges will be collected on arrival at Members Reception. 
• What are Lensbury’s opening hours?
• Clubhouse:
  The Clubhouse is open to non-residents:
  Monday–Friday 08:00–23:30
  Saturday and Bank Holidays 08:00–23:30
  Sunday 08:30–23:00
  
  Members’ Reception:
  Monday–Thursday 08:00–21:00
  Friday, Saturday and Sunday 08:00–20:00
  The turnstile access is adjacent to Members’ Reception. Hotel Reception allow access at other times.
  
  Lockside:
  Our pool and fitness complex is open:
  Monday–Thursday 06:30–22:00
  Friday 06:30–21:00
  Saturday, Sunday and Bank Hols 07:30–20:00
  
  The Spa:
  Monday–Thursday 09:30–21:00
  Friday 09:30–18:00
  Saturday 08:30–16:30
  Sunday 09:30–16:30
  
  The Boathouse
  The boathouse is open seasonally April to October. Sailing, canoeing, rowing and motor boat activities are offered during the summer months. Please ask about opening times as they vary between term-times and holidays.
  
  The Sports Shop:
  Monday–Friday 08:00–20:00
  Saturday 09:00–18:00
  Sunday 09:00–17:30
  
  The Terrace Café:
  The Terrace Café is open 08:30–22:00 daily offering a range of drinks and light refreshments. The Terrace Kitchen Hot meals are served from 12 noon–22:00 daily
  Orders can be placed at The Terrace counter or at the bar and food is served to you at your table; from 7pm this is replaced by full waiter service.
  
  The Sports and Wine Bars:
  The bars are open for service of alcoholic beverages from 11:00–23:00 (residents to midnight*) except Sundays 12:00–22:30.
  * Two guests maximum per resident is a licence condition
  
  Sunday Carvery Lunch
  A Lensbury tradition! Three-course meal plus coffee, served in the Thames View Restaurant on Sundays. Adults £13.60 Children under 9 £8.60 and Children in high chairs £3.50.
  
   
• What are the checking in/out times?

• Check - in:    14:30pm
  Check - out:  10:00am Monday - Friday / 11:00am Saturday - Sunday

   
• Where can I find travel directions to The Lensbury?
• For directions to The Lensbury please see out Contact Us page.
  
  We have shuttle buses running from Teddington station and Lensbury between the hours of 07:30-09:30 and 16:30-19:00 Monday - Friday. For the free Lensbury Shuttle service please call 020 8614 6500 when you are on the train. If you prefer walking, Lensbury is reachable from Ferry Road which is approximately a 15 minute walk.